This policy is aimed at identifying transactions related to the financing of terrorism, money laundering, and other illegal activities. To detect such transactions, the HASchange.com exchange service uses the Crystal Blockchain service.
If high-risk tags are detected, the service reserves the right to:
Suspend the transaction;
Request a photo or video of the user with a document confirming the user’s identity (selfie);
Request a screenshot from the user’s crypto wallet;
Block the account and any operations related to the user, and report the incident to financial regulatory authorities and/or law enforcement agencies where the service is registered;
Withhold the user’s funds until a full investigation of the incident is completed;
Refund digital assets only to the account from which the transfer was made, or switch to other accounts after a full security check by the Service if the legal origin of the user’s funds is verified;
The review period for the requested data from the user is up to 7 calendar days;
Request other materials and documents related to the exchange;
The HASchange service does not send funds to wallets with high-risk tags. The user can provide a wallet that complies with the service’s AML policy or request a refund minus an 8% fee;
Funds may be blocked if high-risk tags are detected or if there is a connection with sanctioned platforms;
Refunds of BTC after unblocking are subject to a commission of 0.0004 BTC.
If the user does not provide the requested information and does not respond to the service’s requests within 6 calendar months, the withheld funds will not be returned.
The service does not work with sanctioned platforms:
Commex;
Garantex;
Tornado Cash;
Hydra;
Blender.io;
Lazarus Group;
Genesis Market;
ChipMixer;
Shinbad.io;
Capitalist;
Nobitex;
Bitpapa.com;
NetEx24.net;
Wasabi Wallet;
Rapira.net; Funds associated with such platforms are blocked indefinitely.
All clients residing in the countries listed below are prohibited from being served by the HASchange.com service and cannot be accepted as Users. Any clients from these countries will be denied service, and any funds will be returned to the source. The full list of prohibited jurisdictions:
USA
Afghanistan
Albania
Angola
Algeria
Bangladesh
Barbados
Bolivia
Botswana
Burma (Myanmar)
Burundi
Cambodia
Central African Republic
Chad
Congo
Conakry
Ivory Coast
Cuba
Democratic People’s Republic of Korea (North Korea)
Ecuador
Egypt
Equatorial Guinea
Eritrea
Ghana
Guinea-Bissau
Haiti
Guyana
Iran
Iraq
Lao People’s Democratic Republic
Lebanon
Libya
Mali
Morocco
Myanmar
Nepal
Nicaragua
North Macedonia
Pakistan
Panama
Qatar
Saudi Arabia
Somalia
South Sudan
Sudan
Syria
Tunisia
Uganda
Vanuatu
Venezuela
Yemen
Zimbabwe
Jamaica
