FAQ
I'm writing in the chat, but no one is answering me!
Our operators are available from 7:00 to 00:00 (Moscow time). They are always happy to answer all your questions and solve any problems that may arise. If you encounter an issue outside of support hours, please write to us in the chat and wait for a response. Operators will reply to you as soon as they start work.
What is a Bitcoin network confirmation?
When receiving Bitcoin, the new owner typically cannot use it immediately. Once the transaction is made, it is sent to the Bitcoin network for execution and must be included in a block to become legitimate. This process is called transaction confirmation. Inclusion in 1 block = 1 confirmation; once there are 6 or more confirmations, the transaction is considered confirmed. This feature was introduced to protect against double-spending the same bitcoins.
Our service requires 2 confirmations from the Bitcoin network before your request will be processed.
I’m being asked to clear Cookies and Cache. How do I do this?
Web pages on our site may display incorrectly due to updates, while your browser continues using outdated data from the cache.
In such cases, we ask you to clear Cookies and Cache so that all functionality works fully and without errors.
Where can I find a link to the transaction?
If you have made an exchange to cryptocurrency, after your request is fulfilled, you can find the link to your transaction in any available blockchain explorer. For this guide, we use popular explorers as examples.
Why is my Bitcoin transaction taking a long time to confirm?
Transaction confirmation delays can be caused by the following reasons:
1. Network congestion. In recent years, the number of BTC transactions has grown tenfold. As a result, the number of operations that need to be included in a block exceeds the block’s capacity, causing many unconfirmed transactions to accumulate, and slowing down Bitcoin transaction speed.
2. Transaction fee. The Bitcoin network is supported by miners who process transactions. They prioritize transactions with higher fees per byte, so a common reason for an unconfirmed transaction is a low fee chosen by the sender.
What USD bills do you accept for exchange?
We accept only new $100 USD bills in good condition. Please ensure that the bills are in good condition, as damaged bills may be rejected.
Where can I check my application status?
When creating a request on our service, you can always track its status. Currently, there are two ways to do this.
1. Log in to our website and go to the “Transactions” section in your account. Here you can find your request number, creation date and time, and its current status. If the status of your request is “Request completed,” it means it has been processed, and funds were sent to the specified account.
2. All systеm notifications are automatically sent to your email provided at registration. If you are unable to check the status of your request in your account on our website, you can always find this information in your email.
If no email is provided, you will not receive a receipt for the request.
If you have any questions left, our specialists are always ready to help you in the online chat on our website.
I paid for my request, but the money hasn’t arrived in my account. What could be the reason?
There may be several reasons. To successfully complete the exchange, please ensure that you did everything correctly:
1. Check if you entered the correct transfer details (wallet, account, or card). If the details are incorrect, you will receive an email explaining the reason. If your request is processed to incorrect details, funds cannot be refunded. We recommend double-checking the accuracy of the data before creating a request;
2. Verify if the funds were debited from your account. If we do not see any incoming funds, the request will be deleted;
3. There may be a transfer delay from the payment systеm or bank. In this case, we are unable to expedite the process; waiting is required. You can contact your payment systеm or bank’s support to find out the cause of the delay;
4. All cases are individual. If your issue is not related to any of the above, you can write in the online chat on our website.
How long does it take to process a request?
The exchange is processed manually by an operator and takes 5 to 40 minutes after payment is received, depending on the operators’ workload.
If you have any questions, our specialists are always ready to help you in the online chat on our website.
Why is card verification needed?
Bank card verification confirms that the card belongs to the person performing the exchange, protecting both our service and our clients from fraud.
Simply photograph the card against our website. You can hide all details except for the first and last four digits and the cardholder’s first and last name. The procedure is only required once per card. If you’ve already verified a card and want to create more requests, card verification won’t be required.
If your card is a “momentum” type and doesn’t display your name, we will verify only the card number entirely. However, the actual cardholder’s details must be provided in the request.
How do I exchange on your website?
To create a request, please follow these instructions:
sеlect the exchange direction on the main page under columns 1. “Give” and 2. “Receive”.
On the exchange page, enter the amount you want to exchange or receive.
In the “Data Entry” block, provide the required details for the exchange.
You can check the exchange rate on the same page, which already includes our service fee.
Click the “Next” button.
Verify all exchange data and click “Next” again.
Go to the payment website and pay for your request. After that, return to our website.
Your request is created and accepted for processing!
If you’re logged in, click “Transactions” in the menu to see your request status. Processing is done manually by an operator and takes 5 to 40 minutes after payment, depending on the operators’ workload.
Where can I find the referral link?
A referral program is available to all users of our service.
The referral program is a form of income for registered users of our service, in the form of rewards for exchanges made by clients who came to us via your referral link.
1. Log in to our website. Go to the “Referral Program” section and copy your unique referral link to attract clients to our site.
2. Post it on your online resource and earn with us from the exchanges of referrals you attract.
What are HASchange's operating hours?
Our service operates from 07:00 to 00:00 (Moscow time), without days off.
Cash exchange operates:
– Every day from 10:00 to 21:00 (Moscow time),
There may be additional breaks for systеm functionality updates.
How do I reset my password?
If you forgot your password and cannot log in, use the password reset service. On the login page, sеlect the “Forgot password?” link and follow the instructions.
- Go to the login page, click “Forgot password?”. Enter your email address, the letters from the image, and click “Recover password”
- A code has been sent to your email. To complete the password reset, enter the code in the form and create a new password.
What are your fees?
Our service fees are already included in the exchange rate and displayed when completing a request, including the payment systеm transfer fee.
How do I register an account on your website?
To enjoy all the advantages of our service, you need to register on our website and activate your account by email. Use an existing and valid email. Only one account can be linked to one email. Review our service terms before registration.
- On our homepage, click the “Login” button and then “Create an account.”
- Fill in the data entry form with your information.
- Complete registration by verifying your account through the link sent to your email.
- Enjoy your experience on our platform.
Affiliate Program
We present you with a unique opportunity to become our business partner and establish a passive income stream on a regular basis, with minimal effort.
Can I trust you? Exchange guarantees.
If you are exchanging for the first time, you might have a reasonable question: “Can I trust this exchange?”
Dear users! This website was created to provide quality currency exchange services. To check any website online, it is advisable to search Google with the phrase: “Website name – reviews”. In our case, it would be “www.haschange.com – reviews”. This way, you can verify the reputation of any site. Google indexes pages almost every hour, and if the reputation of a website is tarnished by negative reviews from real people, you will immediately see the results and decide whether to trust the resource. Our exchange site is trustworthy, as evidenced by the absence of negative recommendations and reviews, with only positive feedback available.
On the special page of our site Reviews (clicking it will open a new browser window), there is a large list of respected portals, forums, and exchange monitorings, each featuring our section with reviews about our services and honesty towards our clients. Thank you for your trust and cooperation. If you’d like to chat with an operator and ask additional questions about the exchange, there is a chat tab in the lower-right corner of the site—click on it, and the chat will open for you to start the conversation. We are here for you every day from 7:00 AM to 12:00 AM (Moscow time). On weekends and holidays, the schedule is flexible.
Are there limits on transactions?
We do not set additional limits on transactions, except those imposed by your payment systеm.
Is it possible to exchange a larger amount than the one listed in the reserve?
Generally, it is possible. To check the feasibility of such an exchange, you need to contact our manager via the chat on the website (in the bottom right corner) or refer to the “Contacts” section to reach out using any convenient method.
Is there a discount systеm for regular customers?
Yes. By registering on the site, you automatically become a participant in it.
Can I cancel the exchange?
If the exchange operation is not completed, you can cancel it. Your money will be refunded minus the commission of the payment systеm through which the payment was made, meaning the refund will be at your expense.
What should I do if I placed and paid for the order, but the money hasn't arrived yet?
Carefully read the email sent to you immediately after placing the order. Using any convenient method, provide the operator with your order number, and they will check it promptly.
What should I do if I paid for the order, but its status is still 'waiting for client payment'?
This situation occurs when the payment systеm delays the information about the payment. You need to wait about 5 minutes, then refresh the page. If there is no change, contact customer support.
What should I do if the order status changes to 'deleted' during payment?
Using any convenient method, provide the operator with your order number, and they will restore your order.
What should I do if payment hasn't been received after 15 minutes?
There are situations when an exchange doesn’t go through or funds haven’t been received. In this case, you should contact us via the online chat located in the bottom right corner or through Telegram @haschange, and our operators will check the reason for the payment delay. This may be due to incorrectly entered details, a malfunctioning payment systеm, or other circumstances. In any case, our specialists will promptly find a solution or provide the necessary instructions to resolve the issue.
Is registration on the site mandatory?
Registration on our site is not a mandatory requirement for making an exchange. However, after registering, you will gain access to a discount systеm depending on the volume of your transactions. After several exchanges, this discount will increase, making all exchanges more beneficial for you.
On the haschange.com exchange site, automatic registration is not provided. To register, click the control panel in the top-right corner of the site, then sеlect “Register” from the menu. Fill out all the fields and enter the code from the email that confirms your identity. After that, you will be able to access your personal account with the login and password you created. In your account, you can change your password, create templates for your payment details, find your referral link, track earnings from referrals, and view banners.
Please note that we strongly recommend using a valid email when filling out the order form. We will also ask you to communicate from the email address you provided when creating the order in case of any issues.
How long does it take to process an order?
Dear users, depending on the direction and the number of orders, the average processing time is 5-30 minutes after receiving your payment. After entering the exchange data, don’t forget to click “Confirm”, as the order only goes into processing after you click it. We won’t see your exchange request until it’s activated.
If you are planning to exchange Bitcoin, note that processing will begin only after your transaction receives confirmations. This can take some time, on average no more than 20 minutes, but sometimes the Bitcoin network is overloaded, and transactions may be confirmed after several hours or even days. If this happens, don’t worry about the safety of your funds. Once the transaction is confirmed, we will make the payment to the provided details.
If you have any remaining questions, contact us in the chat, and our operators will quickly answer all your inquiries.
